Rocket Mortgage Ranked #1 in the U.S. for Client Satisfaction in Mortgage Servicing by J.D. Power for the 9th Time

The company has earned 21 total accolades from J.D. Power – including 12 top rankings for mortgage origination – the most of any home lender. 

DETROIT, July 27, 2023 /PRNewswire/ — Rocket Mortgage, America’s largest retail mortgage lender and part of Rocket Companies (NYSE: RKT), was today named #1 for client satisfaction in mortgage servicing by J.D. Power. This is the ninth time Rocket Mortgage has topped this prestigious list, which is entirely based on client feedback collected by the independent research firm.

“Many homebuyers don’t think twice about who will service their mortgage when they apply for a home loan but, with a mortgage lasting as many as 30 years, their servicer can make a huge difference,” said LaQuanda Sain, Executive Vice President of Servicing at Rocket Mortgage. “We see mortgage servicing as a long-term relationship, and we take the responsibility that comes with that relationship very seriously.”

In addition to overall client satisfaction, J.D. Power’s study ranked Rocket Mortgage number one in the following categories:

  • Digital Channels
  • Easy to do Business With
  • Keeps Clients Informed and Educated
  • Resolving Problems or Questions

Mortgage servicing is the important role of managing a homeowner’s loan from closing until it is paid off. Servicers collect mortgage payments, pay taxes and insurance on the client’s behalf through an escrow account and solve any issues that may arise including recovering from natural disasters or finding solutions for clients facing financial hardship.

Most recently, Rocket Mortgage’s award-winning Servicing Team took a compassionate, hands-on approach to helping its clients when Hurricane Ian hit the U.S. in September. The team supported more than 100,000 homeowners impacted through 24/7 online self-serve resources, extended hours when clients could call servicing team members along with proactive messaging sent to homeowners. In fact, 59% of clients in a Federal Emergency Management Agency (FEMA)-declared area successfully obtained a forbearance completely on their own using the digital Rocket Mortgage Servicing platform.

The company’s industry-leading mortgage servicing is a large driver of Rocket Mortgage’s 96 percent client retention rate – as of the first quarter of 2023. Homeowners trust the superior client service and are more likely to stay with Rocket. The company believes its retention rate is unmatched among mortgage companies and on par with some of the best-performing subscription business models in the world.

Rocket Mortgage had a portfolio of more than 2.5 million clients with a total of $524.8 billion in serviced loans – as of the end of Q1 2023.

About Rocket Mortgage 

Detroit-based Rocket Mortgage is the top retail mortgage lender, closing more mortgage volume than any other lender in 2022, and is a part of Rocket Companies (NYSE: RKT). The lender enables the American Dream of homeownership and financial freedom through its obsession with an industry-leading, digital-driven client experience. In late 2015, it introduced the first fully digital, completely online mortgage experience. Since its founding in 1985, Rocket Mortgage has closed more than $1.6 trillion of mortgage volume across all 50 states.

Rocket Mortgage is ranked highest in the country for client satisfaction in mortgage origination and servicing by J.D. Power. Rocket Companies, Rocket Mortgage’s parent company, ranked #11 on Fortune’s list of the “100 Best Companies to Work For” in 2022 and has placed in the top third of the list for 20 consecutive years.

For more information and company news visit RocketCompanies.com/PressRoom.

SOURCE Rocket Mortgage

Originally published at https://www.prnewswire.com/news-releases/rocket-mortgage-ranked-1-in-the-us-for-client-satisfaction-in-mortgage-servicing-by-jd-power-for-the-9th-time-301887307.html

author avatar
Funster
business banners

Latest posts

Doroni Aerospace Unveils State-of-the-Art Test Fixture, Marking Major Milestone in eVTOL ‘Flying Car’ Development

POMPANO BEACH, Fla., July 08, 2024 (GLOBE NEWSWIRE) -- Doroni Aerospace, a...

REItrades: Gateway to the Most Sophisticated Network of Commercial Real Estate Investment Organizations

The company's network has surpassed 3,000 decision makers from over 2,000 pre-vetted GP investment firms actively seeking nationwide opportunities across all asset classes.BOCA RATON,...

Read the FY 2024-25 Proposed Budget

Mayor Daniella Levine Cava unveiled the FY 2024-25 Proposed Budget on July 15 from the Stephen P. Clark Center. In the fourth year of...

Miami-Dade County Single-Family Home Sales Rise 6.5% Year-over-Year; Miami Condo Transactions Climb 4.5%

MIAMI — Miami-Dade County total home sales increased 5.4% year-over-year as single-family home transactions and condo sales rose 6.5% and 4.5%, respectively, in April...

General Contractors Send One Million Safety Text Messages a Month – Increasing Time on Tools

Safety and site managers communicate site updates, safety procedures, and emergency alerts – gaining "time on tools" worth $300k-$600k per year.WASHINGTON, June 27, 2024...

Duty To Report Deaths Bill Passes Final Committee

Tallahassee, FL – SB 768 sponsored by Senator Linda Stewart (D-Orlando), at the request of...

Attorney Matt Dolman Provides Crucial Update on the Camp Lejeune Contaminated Water Lawsuit

CLEARWATER, FLORIDA, UNITED STATES, July 8, 2024 /EINPresswire.com/ -- Attorney Matt Dolman of Dolman Law Group Accident & Injury Lawyers...
celebrity reality tv