Bill Eliminating Excess Litigation and Replacement Schemes on Windshields Signed into Law

Orlando, FL – After approval by the legislature earlier this month, SB 1002 by Senator Linda Stewart (D – Orlando), was signed into law late last week and immediately revises automotive windshield replacement practices.


The bill makes multiple changes around the process of windshield replacement, and will prohibit a replacement service provider from offering an inducement to a customer for using their business. It also prohibits consumers from entering an assignment of post-loss benefits (AOB) contract for the replacement and calibration of the windshield.


“It’s taken 5 years to get it this far, and I would like to thank all of those involved in the long journey to this achievement. I believe we have crafted an excellent product that will put an immediate stop to inappropriate business practices that drive up premiums,” said Stewart. “Over the last decade we’ve seen litigation over glass repairs increase by 4000% and now we have taken a major step in combatting one of the root causes in ever increasing auto insurance rates.”


Additionally, the law updates statute to reflect new driver assistance technologies imbedded in windshields and language to combat a practice known as ”steering”. Newly replaced windshields will now need to receive recalibration, or vehicle owners must receive from the service provider a notice that a recalibration is necessary for all systems in their car to work properly. New language defining “steering” will prohibit a third party, which serves as a referral service for replacement claims, from directing consumers to a preferred vendor.


“This bill gets our windshield replacement policies up to date with the current times and further ensures consumer protections through notice of need for recalibration. Through these new requirements for replacements, the removal of AOB’s, and the prohibition on steering, I believe this new law will greatly benefit consumers, and ultimately lead to rate relief,” said Stewart.




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